Best Western Hotel Frankfurt Airport Neu-Isenburg

Wonderful
Traveller Type: review category business travellers
  : Breakfast, I could not take because there was no continental items
  : Breakfast only

Good
Traveller Type: review category business travellers
  : Clean and spacious rooms with balcony.
  : No restaurant in the hotel, breakfast was just passable at best.

Poor
Traveller Type: solo traveller
  : Dirty carpets, windows, torn and old furniture, damaged light fittings, very noisy from neighbouring rooms.Horrid place, out dated and nothing can fix it.

Wonderful
Traveller Type: with friends

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: group
  : The hotel has recently been well updated, and everything seemed very new. Our rooms were enormous, light, airy and very clean and the bathroom was lovely too. Breakfast in the top floor dining room was good. Good value for money - recommended if needing a stopover for the airport. Staff were all very helpful. This was one of the best value hotels of our eight night trip around Europe.

Disappointing
Traveller Type: young couple
  : The room was very large and had a balcony. The staff were happy to move us to a lower floor (my wife doesn't like heights and the 12 floor view was a bit much!)
  : Very expensive extras making the 'bargain' room price much less so. The parking was an extra €12, the breakfast was €15 each - we stayed on Saturday night and there was very little open in the area on Sundays so we had their breakfast - it was truly awful. A buffet of incredibly cheap foods cooked badly, and most of it was left on the plate. The worst offence was the bed, so uncomfortable I actually tried sleeping on the floor! The back of the hotel overlooks a restaurant seating area, which was quite noisy and smelly on a Saturday night - though obviously this is more of a problem with rooms on the lower floors.

Very Good
Traveller Type: solo traveller

Wonderful
Traveller Type: solo traveller
  : Big, clean and comfortable room, with a stunning view over Neu-Isenburg! My check-in was a bit tricky since I had 3 reservations for the same stay but the staff was really nice and friendly. The check-out process was really smooth as well! This is a very picturesque, quiet and safe area, perfect if you're looking to relax and rest!
  : The location is both a plus and a minus. It's a bit far from main Frankfurt and there's not many public transports available, so if you're traveling solo or on a budget you should be aware that the easiest way to get around is by taxi or Uber. The hotel is also close to the fire department so you might hear sirens throughout the day. The isolation isn't the greatest but not that serious in my opinion!

Poor
Traveller Type: solo traveller
  : location, view, shuttle bus service
  : air conditioning was not working. only noise comes out. you can only adjust the dan but the temperature is centrally controlled yet no cooling whatsoever. Housekeeping are bringing their kids to the guests’ rooms. I came back in the middle of the day to find the son walking around in my room!! the lady didn’t even think to ask him to stay out when she saw me!! the whole stay - 5 nights - they had shortage in towels. on my last night i was given the floor towel as hand towel! i only noticed when i was using the hand towel it felt stiff and was smaller than usual. she apparently put one on the floor and hung the other one as they had abundance in floor towelsz there is no fridge.