Holiday Inn Frankfurt Airport an IHG Hotel

Good
Traveller Type: review category business travellers
  : It fufill my expectation
  : On Booking.com site its not very clear how to find the shuttle between the airport terminal and the hotel, nor that the suttle does not work after 23:00. I arrived by train at the main Railway Station at Frankfurt Airport to find my way to the shuttle was very very difficult. The hotels located at the Airport must get toughter with DB and provide bettter sings at the RR Station. After this difficult experience of find my way to the shuttle pick up point and then finding out that theri was no more shuttle at that time paying € 10,00 for a taxi was not good.

Fair
Traveller Type: family with young children
  : neat
  : need to put some soul in the setting and staff .. to mechanical and even then not operationally sound restaurant was out of commission - no communication prior to check in . staff could have worked in collaboration with the Hampton property to ensure smoother service - instead the guests were left to take the consequences basic amenities were out of stock, even the mini bar was completely empty

Wonderful
Traveller Type: family with young children
  : Staff, clean room, good beds
  : The restaurant was closed.

Wonderful
Traveller Type: review category business travellers
  : Quiet and comfortable Great rest place between flights and theairport shuttle outside the door was great
  : none

Very Good
Traveller Type: family with young children

Poor
Traveller Type: review category business travellers
  : tv didn't work, sink did not drain, took a long time to get a room replacement, no room service

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children
  : Everything is brand new after a recent reconstruction. The proximity to the airport together with the shuttle service is a big plus.
  : Nothing

Disappointing
Traveller Type: family with young children
  : The room was clean and great for two people Very close to the airport and the autobahn, but quiet.
  : We spent this hotel only 1 night when we came from Hungary to back to the UK. We booked a family room - only 1 hour before we arrived the hotel-, but they already could not give us only the normal room with a double bed. ( with the same price). We were really tired but could not sleep normally because our 7yo slept with us. We used the hotel's parking space and asked the price. They did not let us know the parking fees just said we will managed it at morning. The receptionist validated our parking card at morning - no inform about the fee- and they debited our card that day afternoon with 25 EUR because the parking fee. Sadly we were in France yet and I could not go back to complain.

Wonderful
Traveller Type: young couple
  : The room and breakfast were great. We stayed at the hotel because it was close to the airport. We left after breakfast to go to the airport.
  : Dinner wasn't served at the hotel. We walked to the Hampton Inn for dinner. This wasn't pleasant as the cold wind wasn't welcoming.