a&o Frankfurt Ostend

Policies

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

All rooms booked for single occupancy (i.e. 1 adults). Accommodations for more than this are not guaranteed.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Please note that breakfast costs EUR 3.95 per person for children aged between 7 and 17 years. For guests staying in the Mixed Dormitory or the Family Room, bed linen or towels are not included but can be rented on site for a surcharge of EUR 3.50 per person per stay for bed linen and EUR 1.50 per towel. Alternatively guests can bring their own.